Return Policy
Last Updated July 20, 2024
Thank you for shopping at wiseofficial.shop. We strive to provide you with the best products and services. If you are not entirely satisfied with your purchase, we’re here to help.
1. General
1.1. The website wiseofficial.shop is operated by Dope And Fresh Empire.
1.2. By placing an order through this website, you agree to this return policy.
1.3. We reserve the right to update or modify this policy at any time without prior notice. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.
2. Eligibility for Returns
2.1. You have 30 calendar days to return an item from the date you received it.
2.2. To be eligible for a return, your item must be unused and in the same condition that you received it.
2.3. Your item must be in the original packaging and must have the receipt or proof of purchase.
4. Refunds
4.1. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
4.2. If your return is approved, we will initiate a refund to your original method of payment.
4.3. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
4.4. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
4.5. If you’ve done all of this and you still have not received your refund yet, please contact us using the information provided on our website.
5. Exchanges
5.1. We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us using the information provided on our website and send your item to the address we provide.
6. Shipping
6.1. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
6.2. If you receive a refund, the cost of return shipping will be deducted from your refund.
6.3. If the item was damaged or defective upon arrival, we will cover the return shipping cost. Please contact us immediately to arrange the return and provide the necessary details for the return shipping label.
7. Contact Information
If you have any questions about our return policy, please contact us using the information provided on our website.